IronPort Support Portal

An integral part of IronPort's commitment to superior service is our Support Portal. IronPort customers and partners have access to our Support Portal which provides access to our expansive knowledge base, the latest product documentation, release notes, tools, security alerts, and case management to assist with resolution management and system administration.

Knowledge Base

Our expansive knowledge base provides answers to questions that span all of our products. Not only does our knowledge base provide the answers required to resolve common issues immediately, but it also contains key information on how to enhance the functionality of IronPort products. Our customers are encouraged to submit suggestions for new additions to the knowledge base.

IronPort Nation Forums

IronPort Nation is our collection of forums to unite our user community, IronPort’s global Customers and Partners. Citizens of IronPort Nation visit to forums to ask questions, share knowledge, and post industry information. Citizens unite!

Case Management

Our online case management provides a centralized and easy-to-use interface to open, update, and view the status of support cases. Our New Case webform provides a simple interface to submit new cases and prioritize issues.

Online Documentation

Our online documentation consists of specific documents on IronPort products, including guides, product manuals, and release notes, which are available in PDF and HTML format. The ability to save or print this valuable detailed documentation is yet another way that we provide the information needed to administer and manage IronPort products.

Software Release Notes

Our software release notes contain detailed useful information on our latest software releases. The IronPort Support Programs provide access to download our software releases which assures that our products are always on the most current and robust version. These updates to our IronPort products can be easily accessed through the appliance.

Virus Outbreak Filters

Up-to-date outbreak rules for filters on virus outbreaks are posted in the Support Portal. These filters detect viruses by identifying anomalous e-mail traffic patterns in SenderBase, which is the world's largest e-mail monitoring network.

Security Alerts

Current security alerts are posted in response to known vulnerabilities in third-party software to heighten the awareness of past and present issues. References and links to articles are included to provide the most detailed information on the world state of e-mail.

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