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Product Information
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Frequently Asked Questions - IronPort
- Who is eligible to purchase an IronPort Support Program?
- IronPort customers who have purchased an IronPort product and IronPort channel partners.
How to buy
- Can IronPort channel partners sell IronPort Support Programs to their customers?
- Yes. IronPort channel partners can sell IronPort Support Programs or their own support programs to their customers.
Partner Information
- Does IronPort provide support in other languages?
- Yes. IronPort offers support in many languages. Please contact your local IronPort office for more information.
International Offices
- Is IronPort Customer Support available 24 X 7?
- Yes. The IronPort Customer Support Team is available from Sunday 4PM through Friday 6PM Pacific Standard Time and is on-call outside of these hours.
Contact Support
- What are IronPort Support’s Service Level Agreements?
- IronPort Support follows the IronPort Case Processes to handle issues efficiently and effectively. Please refer to our case processes for specific information.
Case Processes
- Does IronPort provide education and training on the administration of IronPort products?
- Yes. The IronPort Educational Services Team offers a variety of hosted and on-site training options for IronPort customers and channel partners worldwide.
Training
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